Shipping & Refund Policies

We want you to be completely satisfied with your purchase, which is why we offer a hassle-free 3-day return policy from the date of delivery. If for any reason you're not happy with your product, you can return it to us within 3 days.

Please note that we can't accept returns if:

- The product has been damaged due to use or misuse

- The price tag is missing or tampered with

- The product is returned without its original packaging, invoice, and accessories

- The product is found to be damaged or used upon inspection

If your return is approved, we'll refund the amount via the same payment method within 24-48 hours. However, if the product is found to be damaged or missing accessories, we reserve the right to deny the refund.

Exchange Policy

We understand that sometimes you may need to exchange a product due to size or other concerns. We offer a free exchange on all orders, but please note that this process can take 10-15 working days.

Here's how to initiate an exchange:

- Click on the Return/Exchange link and provide your order details and reason for exchange

- Allow us 24-48 hours to process your request

- Once approved, you'll receive a confirmation text message with shipping guidelines

Please note that:

- Exchanges are not applicable on orders purchased at a discount

- Credit notes or gift cards are not applicable if a promotional offer is used

- If our logistic partner doesn't provide a pickup service, you'll need to send the product back to us within 2 days, and we'll cover the shipping cost.

Refund Policy

At Hue Vibesss, we want to ensure you're completely satisfied with your purchase. If for any reason you're not, we offer refunds under the following circumstances:

- Prepaid Orders: You can opt for a credit note or refund, minus a convenience fee of Rs. 200. This fee will be deducted from the original payment, and the balance will be credited back.

- Cash on Delivery (COD) Orders: You can opt for a credit note, minus shipping charges, or exchange with another product. No bank account refunds are applicable.

- Wrong or Damaged Products: If we send a wrong or damaged product, please inform us within 24 hours of delivery. We'll arrange a pickup and send the correct product within 3-5 working days.

- Promotional Offers: No refunds, exchanges, or returns are applicable on orders purchased during promotional offers or discounts.

- Low-Value Orders: No refunds, exchanges, or returns are applicable on orders worth Rs. 600 or less.

- Exchange Process: Exchanges will be processed at the MRP price mentioned on the website at the time of exchange. No offers will be applicable during the exchange process.

- Tampered Packaging: If you receive tampered packaging, please don't accept the order and inform us immediately.

- Cancellation Policy: We reserve the right to cancel any order without prior notice. Refunds will be initiated within 2-3 working days and credited back to the original payment mode with in 4-7 days

- Convenience Fee: The convenience fee is non-waivable and will be charged in case of refunds on prepaid orders or cancellations.

Note: We've rephrased the content to make it more customer-friendly and easy to understand. Let me know if you need any further changes!

Important Notes

- When shipping an item back to us, please use a trackable shipping service and consider purchasing shipping insurance. We can't guarantee receipt of your returned item.

- If you ship the order yourself, we'll waive the convenience charge of Rs 200/- (applicable to prepaid orders only).

Protecting Our Customers and Our Business

We strive to provide the best experience for our customers, but we've noticed that some users take advantage of our lenient return policy. To ensure fairness, we ask that you:

- Create an unboxing video before opening your order

- Inspect the item for any damage, missing parts, or defects

- If you find any issues, send us the unboxing video via mail or WhatsApp within 5 hours of receiving the product

Shipping Information

- Enjoy free shipping on all prepaid orders! For COD orders, a flat shipping fee of Rs. 99/- applies per order.

- We partner with reliable logistics to ensure timely delivery. Orders are shipped within 48 hours from our warehouse and typically take 2-7 working days to reach your doorstep, depending on your location.

Offer Terms

- Our offers are limited-time only and subject to change without prior notice. Be sure to check our website for the latest deals!

Important Disclaimers

- If you receive a wrong item, please note that we're not responsible for the mistake. We'll only process exchanges or refunds once our original product is returned to us. In such cases, return shipping charges will be borne by the customer.

- If your order shows as delivered but hasn't reached you, please inform us within 24 hours so we can investigate with our shipping partner. Unfortunately, we can't take action if notified after this timeframe.

Inform us on huevibesss@gmail.com or

Reach us on WhatsApp + 91 92665-12111 (NO CALLS)